Effective Glossaries and References

Effective Glossaries and References
ONLINE REGISTRATION FOR THIS WEBINAR IS NOW CLOSED. If you would still like to register, contact Deborah Krat (deborah.krat@stc.org). Whether or not you are following DITA guidelines, you probably understand the basic idea of separating content based on information type (task, concept, or reference). But have you been putting all your efforts into writing better procedures while ignoring your reference content? It's time to give a little love to this neglected content! Reference content provides a necessary service for your users and, if done well, can improve usability and customer satisfaction.
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