Improving Usability in Smartphone Apps

Improving Usability in Smartphone Apps
Have you ever reviewed a product that you bought from Amazon? Liked or shared a comment on social media? Posted in an online discussion forum like Reddit? If so, you've created user-generated content (or UGC). The rise and proliferation of Web 3.0 technologies has enabled these kinds of interactions, allowing users to benefit from the experiences of other users. As technical communicators, we can also leverage the UGC created through such exchanges to better understand the needs of our audiences in a range of digital contexts.
When
10/26/2022
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