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We will explain how rules-based chatbots work and why those simple demos are so impressive and why chatbots so often fail as soon as they enter the real world. We will go over the difficulties in fueling a chatbot with text-based content. Then we will show you how you can go to the next level with a chatbot that can take you to a higher degree of functionality, using the text-based content in which you have already invested.
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Sponsored by Adobe. If you are a technical communicator or an employer looking to hire a technical communicator, then you need STC’s Salary Database. Each year STC produces a Salary Database based upon data from the U.S. Department of Labor’s Bureau of Labor Statistics, with exhaustive additional research ensuring that the salary data is accurate, reflects regional realities, and is useful to technical communicators. 2018 STC members receive this valuable publication for free. Please ... Details
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Sponsored by Adobe. The Excel Workbook is a single PDF containing data tables for all three datasets in a book format. This workbook compliments the Salary Database PDF. It is very helpful for those who would like to undertake their own cross-regional analyses or industry comparisons without the bother of having to convert the tables from an Acrobat file. STC members receive this valuable workbook for free. Please look for a renewal or welcome confirmation email, containing... Details
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This webinar bundle includes four API webinars: Introduction to API Tech Writing presented by Sarah Maddox; Documenting Java and C++ APIs by Ed Marshall; Helping the Code Tell the Story by Joe Malin; and REST API Overview and Documentation Best Practices by Marta Rauch.
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This bundle contains four recorded webinars based on content strategy: Putting Out Fires with Content Strategy by John Collins; Content Strategy: What is it and Why is it Important? by Denise Kadilak; Social Media and Its Implications for Content Strategy by Pam Noreault; and Swivel-Seat Communications: Integrated Content Development by Connie Giordano.
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This is an introductory webinar bundle series with webinar recordings about Creating Tech eBooks by Toni Ressaire; InfoGraphics by Mike Parkinson; Illustrator by Kathleen Kralowec; and HTML 5 by Liz Fraley.
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Here are four webinars presented by Angelica Sinickas about How to be a better Manager and Leader. Angela Sinickas, ABC, IABC Fellow, is CEO of Sinickas Communications, Inc., an international consulting firm that helps organizations plan and measure successful communication, including 25 percent of Forbes' Global 100 largest corporations. In previous positions as a manager, consulting practice leader and vice president, she has been responsible for teams as small as three direct... Details
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This bundle contains four recorded webinars that are based on techcomm tools, software & authoring: DITA, A Day in the Life by Bernard Aschwanden; How Do I Pick the Right Tool for Me? By Liz Fraley; Structured Writing and XML by Doug Gorman; and GitHub Workflows by Nicky Bleiel.
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This bundles contains four video webinars: Getting Started with Video Tutorials by Matt Pierce; Audio for Video by Robert Hershenow; Screen Capture Tools by Andrew McQuinn; and Distributing Training & Help Videos by Mark Kleinsmith.
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Project proposals serve as our written communication vehicle to decision-makers who give us work or send it elsewhere. What we say in writing and how we say it are critical. In this webinar, we will explore ways to make our project proposals win us work, time and again.
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There are seven deadly mistakes made consistently by both expert and novice infographic designers. When an infographic is False, Haphazard, Textual, Questionable, Confusing, Repetitive, or Verbose it's highly likely that the audience will ignore your design, and you can severely hurt your credibility. A well designed infographic is easy to read and much more likely to be remembered by the audience. This talk will explore examples of these top seven mistakes designers often make, and... Details
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More and more software development teams are using GitHub, which means tech comms need to know how to manage software documentation workflows in GitHub. Join us to learn about the version control, issue tracking, documentation, and social features of GitHub, as well as the variety of ways that technical communicators can collaborate and contribute in GitHub. We'll also discuss why GitHub is an excellent choice for version control of documentation files and management of documentation ... Details
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Photoshop is one of the most widely-used pieces of software in the history of computing, and has applications in marketing, design, production, development and more. With this introductory class, we will demystify Photoshop and make attendees able to open, save, export and edit documents.
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This presentation provides an insider's perspective on a successful, real-world, long-term, enterprise-wide agile implementation. During this hour, we'll examine agile concepts and hierarchies. We'll examine agile meetings to see why they are important, what they accomplish, and how to use them to your advantage. We'll examine what it's like to be a technical communicator creating documentation in an agile environment, and provide suggestions about ways to change agile and agile... Details
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In recent years, mentoring programs have been thought of as best practices in most organizations. Research shows that mentoring matters but the practice of mentoring and the knowledge about it is constantly evolving. How do you develop mentors at work and avoid obvious and not-so-obvious pitfalls? In this workshop we review best practices from a range of organizations, discuss how to put a formal or informal program into effect, review the different skills necessary to successful... Details
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In this webinar George will share lessons doc-department have learned from working in a variety of agile (and quasi-agile) development environments, and how these can be applied to standard documentation projects to deliver better quality content, faster. The content creation process is very similar to the software development process. By learning from agile processes, technical communications can dispel old myths and produce an agile documentation processes that delivers quality... Details
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Many of us would agree that Western society lauds extroverted leaders and their accomplishments. However, introverts have made great contributions as well and can be effective leaders in their own right. Have you wondered how to empower yourself and leverage your innate skills to become a leader? Join Ben Woelk as he shares his personal insights and path to leadership with you.
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Today's technical content is increasingly delivered in digital formats: ebooks, wikis, blog posts, webpages, etc. But are technical communicators prepared to make the shift from static, page-based content to dynamic, SEO-friendly content? Are they prepared to create content strategy plans that enable holistic, strategic content development and management across multiple channels? In this webinar, I provide next steps in the journey technical communicators need to make in the next... Details
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If you need your next project to be a successful, use clear, communicative, compelling graphics. Graphics are proven to quickly educate-when done right. Powerful visuals improve understanding, recollection, persuasion, and increase the likelihood that your audience will adopt your content.
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If you need to show a quick lesson on your computer, using Adobe Captivate’s Video Mode is one of the fastest and most compelling ways to create eLearning. You can insert assets such as images and text captions, as well as easily take advantage of other cool features such as pan/zoom and transitions. Not only that, but you can make your eLearning demos interactive by developing it right inside a regular Captivate project. In this workshop, get ready to learn how to create rapid,... Details
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Don't curse Microsoft Word, embrace it. Witness 20 cool Word tips and tricks that will dazzle your clients, save you hundreds of hours of work, and make you look like a communications superstar.
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Attendees will learn to turn words, ideas and data into clear, compelling graphics...fast. Attendees will also improve their understanding and recollection. You will receive tips and the latest tools to do it. See examples of what works (and what does not).
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Do classes in creative writing improve our skills as communicators in technical fields? The presenter says yes! Even for writing reference material, the use of story craft as taught in creative writing affords us a set of skills that are uniquely valuable. Learn what is taught in master classes on story and how using these skills can improve what we offer to our audiences as technical writers.
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Being a technical writer does not mean you must confine yourself behind a screen for your whole career. Transitioning to more of a "business writer" role can provide you the opportunity to stretch into other areas of your organization. This could include supporting sales efforts, serving as a consultant, or helping internal process improvements. This webinar will cover examples of business writing tasks, common challenges, and how to identify opportunities to expand beyond the... Details
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People are 10 times more likely to buy a service or product when addressed in their own language. But how important is it to capture your corporate message in a relevant cultural context so that it is accurate and compelling? If you are an international business or preparing to become one, sign up to this seminar and find out more about 'going global' from Gary Muddyman, CEO at Conversis, translations experts.