Increase User Assistance Visibility

Increase User Assistance Visibility
This presentation is about a project that aimed at making it easier for customers to consume our content; and thus boosting technical writers visibility and standing with internal stakeholders. We wanted a data-driven approach rather than working on assumptions, so we started with customer research, and then piloted our findings.
When
1/30/2019 - 1/30/2019

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CEUs for CPTC Certification