4/25/2012 1:00 PM
Many companies are adopting new processes that emphasize collaborative writing and structured authoring. While there's a strong business case for adopting these processes, the changeover must be planned and executed carefully.
Larry Kunz describes best practices based on his own experience. They reflect the results of several client engagements, presented from the viewpoints of both the consultant driving the change and the writer expected to carry out the change.
A successful changeover is tailored to current staff, processes, and objectives. Writers must be trained in new processes and tools; they also need to be persuaded of the business case. Other stakeholders must be trained in the processes for reviewing, testing, translating, and publishing.
While some tools fit well into the new environment, there's no "one size fits all" approach. The right tools mix depends on the client's current investments in software and infrastructure, and on the staff's experience.