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We will explain how rules-based chatbots work and why those simple demos are so impressive and why chatbots so often fail as soon as they enter the real world. We will go over the difficulties in fueling a chatbot with text-based content. Then we will show you how you can go to the next level with a chatbot that can take you to a higher degree of functionality, using the text-based content in which you have already invested.
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Sponsored by Adobe and Writing Assistance. If you are a technical communicator or an employer looking to hire a technical communicator, then you need STC’s Salary Database. Each year STC produces a Salary Database based upon data from the U.S. Department of Labor’s Bureau of Labor Statistics, with exhaustive additional research ensuring that the salary data is accurate, reflects regional realities, and is useful to technical communicators. 2019 STC members receive this valuable... Details
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Sponsored by Adobe and Writing Assistnace. The Excel Workbook is a single PDF containing data tables for all three datasets in a book format. This workbook compliments the Salary Database PDF. It is very helpful for those who would like to undertake their own cross-regional analyses or industry comparisons without the bother of having to convert the tables from an Acrobat file. 2019 STC members receive this valuable workbook for free. Please look for a renewal or welcome... Details
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This webinar bundle includes four API webinars: Introduction to API Tech Writing presented by Sarah Maddox; Documenting Java and C++ APIs by Ed Marshall; Helping the Code Tell the Story by Joe Malin; and REST API Overview and Documentation Best Practices by Marta Rauch.
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This bundle contains four recorded webinars based on content strategy: Putting Out Fires with Content Strategy by John Collins; Content Strategy: What is it and Why is it Important? by Denise Kadilak; Social Media and Its Implications for Content Strategy by Pam Noreault; and Swivel-Seat Communications: Integrated Content Development by Connie Giordano.
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This is an introductory webinar bundle series with webinar recordings about Creating Tech eBooks by Toni Ressaire; InfoGraphics by Mike Parkinson; Illustrator by Kathleen Kralowec; and HTML 5 by Liz Fraley.
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Here are four webinars presented by Angelica Sinickas about How to be a better Manager and Leader. Angela Sinickas, ABC, IABC Fellow, is CEO of Sinickas Communications, Inc., an international consulting firm that helps organizations plan and measure successful communication, including 25 percent of Forbes' Global 100 largest corporations. In previous positions as a manager, consulting practice leader and vice president, she has been responsible for teams as small as three direct... Details
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This bundle contains four recorded webinars that are based on techcomm tools, software & authoring: DITA, A Day in the Life by Bernard Aschwanden; How Do I Pick the Right Tool for Me? By Liz Fraley; Structured Writing and XML by Doug Gorman; and GitHub Workflows by Nicky Bleiel.
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This bundles contains four video webinars: The Many Uses of Video in Technical Communication by Matt Pierce; Audio for Video by Robert Hershenow; Give It Your Best Shot: Video Training Fundamentals by Stuart Bender; and Distributing Training & Help Videos by Mark Kleinsmith.
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Project proposals serve as our written communication vehicle to decision-makers who give us work or send it elsewhere. What we say in writing and how we say it are critical. In this webinar, we will explore ways to make our project proposals win us work, time and again.
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Meeting the needs of both your software developers and your end-users without duplicating efforts can be accomplished using the multiple output capabilities of MadCap Doc-to-Help. In this session, Robin Stefani details how Doc-to-Help provided a single-source method to supply developers with CHM and HTML output files and customers with HTML and PDF output files from six different Word documents through one project.
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There are seven deadly mistakes made consistently by both expert and novice infographic designers. When an infographic is False, Haphazard, Textual, Questionable, Confusing, Repetitive, or Verbose it's highly likely that the audience will ignore your design, and you can severely hurt your credibility. A well designed infographic is easy to read and much more likely to be remembered by the audience. This talk will explore examples of these top seven mistakes designers often make, and... Details
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More and more software development teams are using GitHub, which means tech comms need to know how to manage software documentation workflows in GitHub. Join us to learn about the version control, issue tracking, documentation, and social features of GitHub, as well as the variety of ways that technical communicators can collaborate and contribute in GitHub. We'll also discuss why GitHub is an excellent choice for version control of documentation files and management of documentation ... Details
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Photoshop is one of the most widely-used pieces of software in the history of computing, and has applications in marketing, design, production, development and more. With this introductory class, we will demystify Photoshop and make attendees able to open, save, export and edit documents.
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As Agile development methodology becomes more widespread, you might wonder where documentation fits in-if at all. The truth is that docs are just as important in Agile as in other methodologies, but it's a matter of knowing how to use Agile's strengths to get your job done. Learn what Agile is, the different styles, how docs fit, and techniques to get it started.
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This presentation provides an insider's perspective on a successful, real-world, long-term, enterprise-wide agile implementation. During this hour, we'll examine agile concepts and hierarchies. We'll examine agile meetings to see why they are important, what they accomplish, and how to use them to your advantage. We'll examine what it's like to be a technical communicator creating documentation in an agile environment, and provide suggestions about ways to change agile and agile... Details
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In recent years, mentoring programs have been thought of as best practices in most organizations. Research shows that mentoring matters but the practice of mentoring and the knowledge about it is constantly evolving. How do you develop mentors at work and avoid obvious and not-so-obvious pitfalls? In this workshop we review best practices from a range of organizations, discuss how to put a formal or informal program into effect, review the different skills necessary to successful... Details
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In this webinar George will share lessons doc-department have learned from working in a variety of agile (and quasi-agile) development environments, and how these can be applied to standard documentation projects to deliver better quality content, faster. The content creation process is very similar to the software development process. By learning from agile processes, technical communications can dispel old myths and produce an agile documentation processes that delivers quality... Details
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Many of us would agree that Western society lauds extroverted leaders and their accomplishments. However, introverts have made great contributions as well and can be effective leaders in their own right. Have you wondered how to empower yourself and leverage your innate skills to become a leader? Join Ben Woelk as he shares his personal insights and path to leadership with you.
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A style guide to follow when writing structured content is not useful if it not automated, it may become an issue rather than a helpful tool. You should automate as many rules as possible to allow writers to be notified when they break a rule. You also need to focus on enabling the information architects to control this automation process, to easily create and tune the rules to match the project needs. You can do all these things with an intelligent style guide that can embed... Details
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Today's technical content is increasingly delivered in digital formats: ebooks, wikis, blog posts, webpages, etc. But are technical communicators prepared to make the shift from static, page-based content to dynamic, SEO-friendly content? Are they prepared to create content strategy plans that enable holistic, strategic content development and management across multiple channels? In this webinar, I provide next steps in the journey technical communicators need to make in the next... Details
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We edit and proofread every day. Some people love these detail-oriented steps - but what about the rest of us? For everyone who loves the more creative first draft, gets bored with their texts, and is dreaming of moving on to the next challenge, here is a webinar to give you methods to slow down your eyes or see things differently, to use technology to our advantage, and to make the end of the writing process more positive.
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If you need your next project to be a successful, use clear, communicative, compelling graphics. Graphics are proven to quickly educate-when done right. Powerful visuals improve understanding, recollection, persuasion, and increase the likelihood that your audience will adopt your content.
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If you need to show a quick lesson on your computer, using Adobe Captivate’s Video Mode is one of the fastest and most compelling ways to create eLearning. You can insert assets such as images and text captions, as well as easily take advantage of other cool features such as pan/zoom and transitions. Not only that, but you can make your eLearning demos interactive by developing it right inside a regular Captivate project. In this workshop, get ready to learn how to create rapid,... Details
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This presentation is about a project that aimed at making it easier for customers to consume our content; and thus boosting technical writers visibility and standing with internal stakeholders. We wanted a data-driven approach rather than working on assumptions, so we started with customer research, and then piloted our findings. The results of this project were so impressive that they transformed our stakeholders into advocates for our cause, and who are now willing to voice... Details