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User Experience Design (UXD) is the practice of enhancing a user's quality of experience by designing with the user in mind. And as Don Norman says in The Design of Everyday Things (2013), "Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating." Technical Writing for User Experience Design will teach the core UXD principles, methods, and strategies of user-centered design and user-centered... Details
When: September 7 – October 12, 2017
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Behind every great technical writer is a great technical editor. Or at least there would be in an ideal world. And, even more importantly, there'd be a technical editor behind every non-writer who produces documentation. We are tech support for the writers-whoever they may be. And we are the users' final advocates before they encounter the documentation. But how do we decide what support to give? What do we base our decisions on? How do we convey it to the writers, and how do we... Details
When: July 12 – August 16, 2017
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Return on investment (ROI) is a mathematical equation. Determining the value of investments in content can be a tricky proposition. If you can't place a value on your content, you can't do the math. Determining ROI not only requires we understand the value of our content-and what it costs to create, manage, and deliver-but it also requires consistency. To make the calculation meaningful, you'll need to ensure you're comparing apples to apples and oranges to oranges. In this... Details
When: June 28, 2017
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When we do our jobs right, technical communicators are often invisible within an organization. Even clients sometimes wonder what our work entails. Stand out from the pack with a few key techniques to make yourself more valuable in the workplace. Whether you’re an introvert or an extrovert, adopting a new mindset about what you do on the job can give you an edge over your competition and make you both memorable and indispensable. You have a constellation of cross-functional skills •... Details
When: June 21, 2017
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Technical communication is an exciting and challenging career that offers unlimited opportunity for professional development. But to succeed, it's not enough to learn a desktop publishing or Help authoring tool-you need to master the analysis process. This is a thinking person's dream career! TechComm Fundamentals Bootcamp is the fastest, most efficient way to jump-start your career in technical communication. It covers key theory that you can immediately apply to your work, as well... Details
When: June 15 – July 27, 2017
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Interested in a better way to automatically generate content for your organization? Use our strategies for Data Driven Synthesis (DDS) to automatically generate high quality content that can be used for Intranet content, data visualization, and digital library creation. Our strategies produce a flexible content generation system that will support your move from one-off blog posts to leveraging the power of big... Details
When: June 14, 2017
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You already know that content plays a pivotal role in the success of a business, but do you know how to measure it? Technical writers have a lot to gain by embracing content analytics. Expand your skill set for professional development and to increase your marketability. Learn how to leverage content data to support both day-to-day responsibilities and bigger initiatives.

When: June 7, 2017
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Matt Sullivan has been guiding organizations large and small through the process of template-based workflows for over twenty years. He consistently provides a 30% or more reduction in time spent on documentation, while at the same time improving the consistency, branding, and organization of the content. This six-week course will teach you rock-solid techniques for creating and managing your content that are guaranteed to make you a more productive, more focused content creator.... Details
When: June 6 – July 25, 2017
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To create the best possible experience for your customer, it's crucial that your team works together effectively, collaborating with each other and sharing talents and ideas. Drawing on insights from the fields of psychology, conflict resolution, and design thinking methodologies, I will explain how you can help the harmony, collaboration, and effectiveness of your team, and without any trust falls.

When: May 31, 2017
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Presentation skills are important for success. But no one is born a great presenter; it is a combination of organization, preparation, practice, and knowledge. In this webinar, you will get a crash course on preparing your presentation, effective rehearsing, and tips for the day of the presentation that will boost your confidence, improve your presentation, and impress your audience.

When: May 24, 2017