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User Experience Design (UXD) is the practice of enhancing a user's quality of experience by designing with the user in mind. And as Don Norman says in The Design of Everyday Things (2013), "Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating." Technical Writing for User Experience Design will teach the core UXD principles, methods, and strategies of user-centered design and user-centered... Details
When: September 7 – October 12, 2017
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Governance may not be a "four letter word" but in many organizations that's exactly how it's treated. Governance is key in all organizations that create content, and it's especially important in regulated industries where content must be scrutinized and verified before it's made available to the public. Often it's blamed for slowing down the creative process, or increasing time-to-market. Those aren't features of "governance", but are indicative of a poor or inappropriate... Details
When: July 26, 2017
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Financial services create huge volumes of content designed to help employees to process customer financial transactions and assist customers to make financial decisions or conduct transactions. Each interaction is supported by specific rules and decisions. Attend this webinar to learn how to simplify compliance information while ensuring the message stays the same.

When: July 19, 2017
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Behind every great technical writer is a great technical editor. Or at least there would be in an ideal world. And, even more importantly, there'd be a technical editor behind every non-writer who produces documentation. We are tech support for the writers-whoever they may be. And we are the users' final advocates before they encounter the documentation. But how do we decide what support to give? What do we base our decisions on? How do we convey it to the writers, and how do we... Details
When: July 12 – August 16, 2017
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True or false: the most effective documentation encompasses more than just words. It’s true, but have you only been trained on how to write, and not on a holistic approach to portraying a user interface? Just as writing is a craft that can be honed, this webinar introduces the art and science behind incorporating elements of user interface (UI) design to improve the user experience (UX).

When: July 12, 2017
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Spend some quality time outside your end-user comfort zone! Sharpen your skills and bust through organizational silos! If Sales or Legal drops a wacky doc req on you or if a stubborn source refuses to respond, instead of deflecting or complaining up the reporting chain, you can gain a lot by embracing these challenges as opportunities.

When: July 5, 2017
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Return on investment (ROI) is a mathematical equation. Determining the value of investments in content can be a tricky proposition. If you can't place a value on your content, you can't do the math. Determining ROI not only requires we understand the value of our content-and what it costs to create, manage, and deliver-but it also requires consistency. To make the calculation meaningful, you'll need to ensure you're comparing apples to apples and oranges to oranges. In this... Details
When: June 28, 2017
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When we do our jobs right, technical communicators are often invisible within an organization. Even clients sometimes wonder what our work entails. Stand out from the pack with a few key techniques to make yourself more valuable in the workplace. Whether you’re an introvert or an extrovert, adopting a new mindset about what you do on the job can give you an edge over your competition and make you both memorable and indispensable. You have a constellation of cross-functional skills •... Details
When: June 21, 2017
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Technical communication is an exciting and challenging career that offers unlimited opportunity for professional development. But to succeed, it's not enough to learn a desktop publishing or Help authoring tool-you need to master the analysis process. This is a thinking person's dream career! TechComm Fundamentals Bootcamp is the fastest, most efficient way to jump-start your career in technical communication. It covers key theory that you can immediately apply to your work, as well... Details
When: June 15 – July 27, 2017
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Interested in a better way to automatically generate content for your organization? Use our strategies for Data Driven Synthesis (DDS) to automatically generate high quality content that can be used for Intranet content, data visualization, and digital library creation. Our strategies produce a flexible content generation system that will support your move from one-off blog posts to leveraging the power of big... Details
When: June 14, 2017