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Today’s interconnected global economy means almost all of us are • or will be • engaged in some sort of international project or process. What skills do technical communicators need to succeed in this international business context? This course will focus on answering this question by examining the dynamics technical communicators need to understand to work effectively in a range of international situations • from creating content for audiences from other cultures to working in... Details
When: August 7–28, 2018
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Summit registration includes general sessions, all education sessions Monday through Wednesday, all receptions and refreshment breaks, and entrance to the Exhibit Hall. The preconference sessions have an additional registration fee. Unless otherwise noted all preconference sessions are on Sunday. If you encounter any issues when registering, back-out of the registration page. For assistance contact STC's meeting manager, Elaine Gilliam, at summit@stc.org, or directly at... Details
When: May 20–23, 2018
Where: Orlando, FL
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Everyone wants a quick fix, a new shiny app to solve all of their problems. A checklist is not a sexy tool, but the right checklist, one personalized for you and your publication task, can make a big impact in your productivity and consistency. But don't pull a random checklist off the web; come to this webinar to learn how to make your own personalized checklist that can help you differentiate workflows, systems, and activities; spell out style and formatting details, track your... Details
When: May 9, 2018
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Free Chapter/SIG Member-Only Webinar. Your charts suck! You've spent massive resources on research and analysis, but when it comes time to present your results, your default charts from PowerPoint are nothing special. Learn how to apply core data visualization design principles to create charts that clearly make your audience go "Ah-ha!" Product managers, data analysts, engineers, designers and researchers are often expected to effectively communicate their insights to non-data... Details
When: May 2, 2018
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Have you ever wondered why certain designs will work with some individuals, but not others? Or why certain items seem inherently "usable" while others are not? In many cases, it's about how the brain processes and perceives information. And the better we can understand such processes, the more effectively we can design materials to meet the usability expectations of different audiences. "Cognition and Usability: Applying Principles from Cognitive Science to User Experience... Details
When: May 1–22, 2018
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The webinar will address how to motivate readers and bust myths that lead to the creation of cliched and tired content. Attendees will gain awareness of why used-car-salesmen pitches do not get results in our modern world. Main points covered will focus on how to cut meaningless phrases, how to use numbers to show readers specifics, how to get to the point, and finally, the importance of focusing on value.

When: April 25, 2018
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New delivery channels mean new tools to make our jobs easier. Web Analytics is one of those tools. When we deliver content online, Web Analytics can become the voice of our user for any content delivered in a browser or app. By analyzing analytics data, we can tell what people are looking for; what they are staying and reading; and when they are thrashing around in our content, unable to find the answers that they need. ... Details
When: April 18, 2018
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Nine writers on nine Agile teams, plus API docs, internal and developer documentation, tutorial videos, and maintenance? It sounds like a recipe for disaster, but it's day-to-day life for cPanel's 10-person documentation department. This session will outline how we use specialized workflows, a peer review process, and a writer-as-developer mindset to produce quality documentation without stepping on each other's toes or drowning in the... Details
When: April 11, 2018
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Proposal writing can be lucrative and fun work, but there are many different types of proposals and many different recommendations for writing them, so it can be difficult to know where to start. This course introduces professional writers to different types of funded proposals and explains different methods for writing proposals well. From analysis to writing to editing, this course explains some fundamental concepts that apply to most funded proposal types, so you can understand... Details
When: April 5 – May 10, 2018
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Telemedicine is a new, modern medical system integrating medical facilities, physicians, patients, communications, and technology. Albeit many benefits to telemedicine, there are several barriers to implementation and patient and consumer uptake. Technical communicators' consideration for usability, audience, context, and affect in their creation and delivery of health and medical communications enables them to offer significant contributions to the e-health field, both in scholarly... Details
When: April 4, 2018