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If you are still within your first few years in TC, you have most likely focused on performing audience analysis, developing the right content in the correct writing style, mastering the many tools, and learning about your company's products. Initially, all that may seem overwhelming, and many novice TCs stop after learning these basics. But there is a large gulf between basic TC competency and advanced professionalism. Embrace the challenge and learn more advanced topics to... Details
When: November 19 – December 17, 2019
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If you're responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. On top of that, documentation specialists have to balance publication timelines, SMEs, and tools. In this 6-week, interactive class, you'll learn the secrets to effective project planning for any type of documentation, be it for web, print, mobile, or... Details
When: October 21 – November 25, 2019
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Behind every great technical writer is a great technical editor. Or at least there would be in an ideal world. And, even more importantly, there'd be a technical editor behind every non-writer who produces documentation. We are tech support for the writers-whoever they may be. And we are the users' final advocates before they encounter the documentation. But how do we decide what support to give? What do we base our decisions on? How do we convey it to the writers, and how do we... Details
When: October 16 – November 20, 2019
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My boss, the King of Continuous Improvement, threw down the gauntlet when we set my goals for last year. He asked me to come up with tangible ways to measure and improve the quality and completeness of our user documentation. We all know that measuring documentation is an extraordinary complicated thing to do. And just how do we know our documentation is complete? In this session, I will share with the several initiatives my team took to tackle this challenge with hopes of inspiring... Details
When: October 8, 2019
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This course will introduce you to the basics of markup with HTML and scripting with CSS. It will cover coding strategies, working with text editors, and the basics of publishing hand-coded content. You will learn how to build tables and forms using HTML, developing stylesheets and layouts with CSS, and strategies for integrating HTML and CSS in managing and publishing professional Web content. CANCELLATION POLICY: Registration may be cancelled, but fees are non-refundable.... Details
When: October 3 – November 7, 2019
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ONLINE REGISTRATION FOR THIS WEBINAR IS CLOSED! In health and medical contexts, effective materials are those individuals can use easily and successfully. The process of designing materials to facilitate their use is known as “usability.” Achieving it involves addressing who will use materials, when, where, and how. Such complexities can be difficult to identify, but they are essential to creating products that meet audience expectations and... Details
When: September 18, 2019
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ONLINE REGISTRATION FOR THIS WEBINAR IS CLOSED! Are you familiar with the Flynn effect? It states that each generation of children is getting smarter than the previous generation. Needless to say, so are products. Think Driverless cars! But what's happening with your help content? Is it keeping pace with Flynn's users? Tune in to this webinar to listen to the challenges users face with traditional content and some of the ways to address these challenges. Let's look at what makes... Details
When: September 10, 2019
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ONLINE REGISTRATION FOR THIS COURSE IS CLOSED! If you're responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. On top of that, documentation specialists have to balance publication timelines, SMEs, and tools. In this 6-week, interactive class, you'll learn the secrets to effective project planning for any type of... Details
When: September 4 – October 9, 2019
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ONLINE REGISTRATION FOR THIS ONLINE COURSE IS CLOSED! As new technologies expand our omni-channel publishing requirements and companies extend the global reach of their products and their content marketing, the role of editor becomes both more critical and more strategic. Effective editorial processes and change management can make a huge difference to a company's bottom line. In this course, you will build your editorial skills while also learning about strategies for improving... Details
When: August 22 – September 26, 2019
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ONLINE REGISTRATION FOR THIS WEBINAR IS CLOSED! If you’re responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. Learn the secrets to effective documentation project management, including research, content development, publication, and... Details
When: August 14, 2019