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Complete the Sign In fields to the right with your STC username and password to access the registration form. If you are not a member of STC click on the Create a New Account link to access the registration form. If you encounter any issues when registering, back-out of the registration page. For assistance contact STC's Directorof Convention Operationsr, Elaine Gilliam, at summit@stc.org, or directly at... Details
When: May 17–20, 2020
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A core dilemma that every technical content developer encounters is understanding the customer. Often, content developers are not customer-facing. Traditional audience analysis or personas have gaps that don’t identify a customer’s “secret sauce” to success.


Jobs-to-be-Done (JTBD) is a customer-centered approach that helps identify the “secret sauce” to your customers’ success – their motivation – and anticipated outcomes when performing a job.


In this webinar, we... Details
When: April 22, 2020

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Straightforward Communication with Kindness


As technical communicators, we have to deliver messages that range anywhere from good news to bad news to persuasive calls-to-action. Our readers are real people, who appreciate a direct voice and clarity, but they also appreciate cordiality. Thus, composing these messages can be challenging, as there's much a writer has to negotiate in a rather limited space. How, then, do we maintain objectivity while building goodwill... Details
When: April 15, 2020

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For the sighted, visual maps efficiently depict distinct features, such as landmarks, as well as structural information, such as distance between places, and even the relative directions of those features compared to others, which all can be assessed with a glance (Stock, Peterson, Hancock, & Verdi, 1995). We found this to be interesting terrain for scholars with various research agendas, including in technical communication, new media, media accessibility, disability rights, and... Details
When: April 9, 2020
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Join us for an overview of the Certified Professional Technical Communicator Foundation and Practitioner levels, including program requirements, sample exam questions, study resources, and answers to your questions. Whether you're interested in becoming certified, moving to the next level of certification, becoming an accredited trainer, or just interested in more information on the program, this webinar will help you learn about the different levels of professional... Details
When: April 6, 2020
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We're seeing an increase in cybercrime associated with COVID-19 and the huge number of people who are suddenly working from home. Join the speaker as he discusses general cybersecurity tips, what to be aware of in the context of COVID-19, and secure use of new remote meeting platforms such as Zoom.

When: April 2, 2020
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If you are still within your first few years in TC, you have most likely focused on performing audience analysis, developing the right content in the correct writing style, mastering the many tools, and learning about your company's products. Initially, all that may seem overwhelming, and many novice TCs stop after learning these basics. But there is a large gulf between basic TC competency and advanced professionalism. Embrace the challenge and learn more advanced topics to help ... Details
When: March 26 – April 30, 2020
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THIS WEBINAR IS FULL AND REGISTRATION IS CLOSED.


Disasters -- such as pandemics, hurricanes, floods, tornadoes, wildfires, or earthquakes -- can strike at any time. Effective crisis communication can mitigate the problems caused by a disaster and help people and businesses get back to normal. This webinar will provide effective practices for communicating in times of crisis, and guidelines for promoting business... Details
When: March 24, 2020

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Disasters -- such as pandemics, hurricanes, floods, tornadoes, wildfires, or earthquakes -- can strike at any time. Effective crisis communication can mitigate the problems caused by a disaster and help people and businesses get back to normal. This webinar will provide effective practices for communicating in times of crisis, and guidelines for promoting business continuity.

When: March 24, 2020
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Charged with developing a tutorial or similar instructional program? Or have you developed tutorials but are looking to do so more effectively? This 4-session, live virtual certification provides you with the skills needed to successfully produce effective learning programs, including following the ADDIE approach, writing instructional objectives, developing criterion-referenced quizzes and tests, describing the dominant Kirkpatrick model of evaluation, choosing an instructional ... Details
When: March 24 – April 14, 2020