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Let them eat cake! Or, if they prefer, let them eat broccoli, steak, or radishes dipped in chocolate. The consumer should decide what they want, and we should help them make informed decisions, but also deliver what they want. Think about your audience, help them get the information the want/need, and let them consume it the way they want. The right info, to the right people, at the right time, and in the right format to help them make an informed decision. Sound good? Then join us... Details
When: December 6, 2017
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This is an Asynchronous online course and there is no time range. All attendees must complete this course within the 6-week timeframe. Note: Attendees will meet with the instructor on 12 December and 9 January for one-hour live chat sessions. A wave of new technologies that includes the Internet of Things and Artificial Intelligence, is not only changing the way the world works, it's changing how we think, and that means huge changes for technical communicators. In this course, we... Details
When: December 5, 2017 – January 16, 2018
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Effective enterprise content management does not begin with a move to XML/DITA. It begins with a focus on creating content with the important needs of the information consumer in mind. In the middle, organizations need to move to Topic-based authoring with current enabling technology. It ends by separating content creation from publishing with modern tools and an XML architecture behind the scenes. With an initiative involving business stakeholders and IT, best practices can be... Details
When: November 29, 2017
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Are you just starting or contemplating a move to DITA? Concerned about what's involved in making the switch? What are the common pitfalls to avoid? A move to DITA is a chance to improve your technical documentation processes, and any significant process change involves risk. In this webinar IXIASOFT's Keith Schengili-Roberts draws upon his own experiences and those of his clients over the years who have successfully made the move to DITA. He examines the reasons why teams want to... Details
When: November 15, 2017
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Learn how to use the information in the 2016-2017 STC Salary Database to compare your own compensation levels versus that of the profession. This session will also evaluate the profession as it relates to employment and compensation figures by geographic region and industry type while also providing an overview of the economy.

When: November 8, 2017
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Skip Week of 23 November; Charged with developing a tutorial or similar instructional program? Or have you developed tutorials but are looking to do so more effectively? This 4-session, live virtual certification provides you with the skills needed to successfully produce effective learning programs, including following the ADDIE approach, writing instructional objectives, developing criterion-referenced quizzes and tests, describing the dominant Kirkpatrick model of evaluation,... Details
When: November 2–30, 2017
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Skip week of 22 November. Behind every great technical writer is a great technical editor. Or at least there would be in an ideal world. And, even more importantly, there'd be a technical editor behind every non-writer who produces documentation. We are tech support for the writers-whoever they may be. And we are the users' final advocates before they encounter the documentation. But how do we decide what support to give? What do we base our decisions on? How do we convey it to the... Details
When: November 1 – December 13, 2017
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In this webinar, we will examine the question: How do technical communicators know the things that we know? What we learn in school, in the workplace, and in our interactions with other professionals can be important sites for professional growth and considering what the core competencies of technical communication really are. In this session, technical communicators will gain a specific sense of what we need to know, how we come to know it, and where to go to learn... Details
When: November 1, 2017
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Is your content inconsistent? Do you have trouble getting your content developers to follow your styles and processes? Is your team scattered around the world, making it hard to collaborate? Does your company often acquire new business units that must fold into your processes? Join this webinar to find out how you can drive governance over your content despite all of these challenges.

When: October 26, 2017
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Ever wonder if what content management and reuse solution vendors are telling you really works? Will implementation really go as smoothly as they claim? Does the solution excel in our top 3 "Must Haves"? In this presentation, Lisa Pietrangeli, will provide practical information about how to explore technology, prioritize your needs, and plan your implementation. Using a real-world use case based on her experience with an actual customer, Lisa will provide specific information about... Details
When: October 25, 2017