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Skip Week of 23 November; Charged with developing a tutorial or similar instructional program? Or have you developed tutorials but are looking to do so more effectively? This 4-session, live virtual certification provides you with the skills needed to successfully produce effective learning programs, including following the ADDIE approach, writing instructional objectives, developing criterion-referenced quizzes and tests, describing the dominant Kirkpatrick model of evaluation,... Details
When: November 2–30, 2017
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User Experience Design (UXD) is the practice of enhancing a user's quality of experience by designing with the user in mind. And as Don Norman says in The Design of Everyday Things (2013), "Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating." Technical Writing for User Experience Design will teach the core UXD principles, methods, and strategies of user-centered design and user-centered... Details
When: September 7 – October 12, 2017
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You’ve heard how video can provide an edge when communicating complex technical information to customers. You may even know a little bit about specific applications that are used for creating help and training videos. However, you’ve never actually seen a video production from start-to-finish. Is it a time consuming process? Will it take a day, a week or a month to complete the first one? Attend this one hour session and watch a video “come to life.” Will this one hour session... Details
When: August 9, 2017
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Technical communication is an exciting and challenging career that offers unlimited opportunity for professional development. But to succeed, it's not enough to learn a desktop publishing or Help authoring tool-you need to master the analysis process. This is a thinking person's dream career! TechComm Fundamentals Bootcamp is the fastest, most efficient way to jump-start your career in technical communication. It covers key theory that you can immediately apply to your work, as well... Details
When: August 8 – September 19, 2017
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Git is a popular version control system, both within GitHub and on its own. When documentation source files are stored in Git alongside code, you’ll follow a similar workflow to engineers, which can simultaneously streamline and complicate the development of technical content. In this webinar, we’ll look at Git and GitHub, talk about how it can be used to your advantage, and have a live demonstration. What we’ll cover: Understanding the layers of Git and GitHub • Too many ways of... Details
When: August 2, 2017
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Today’s interconnected global economy means almost all of us are • or will be • engaged in some sort of international project or process. What skills do technical communicators need to succeed in this international business context? This course will focus on answering this question by examining the dynamics technical communicators need to understand to work effectively in a range of international situations • from creating content for audiences from other cultures to working in... Details
When: August 1–22, 2017
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Governance may not be a "four letter word" but in many organizations that's exactly how it's treated. Governance is key in all organizations that create content, and it's especially important in regulated industries where content must be scrutinized and verified before it's made available to the public. Often it's blamed for slowing down the creative process, or increasing time-to-market. Those aren't features of "governance", but are indicative of a poor or inappropriate... Details
When: July 26, 2017
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Financial services create huge volumes of content designed to help employees to process customer financial transactions and assist customers to make financial decisions or conduct transactions. Each interaction is supported by specific rules and decisions. Attend this webinar to learn how to simplify compliance information while ensuring the message stays the same.

When: July 19, 2017
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Behind every great technical writer is a great technical editor. Or at least there would be in an ideal world. And, even more importantly, there'd be a technical editor behind every non-writer who produces documentation. We are tech support for the writers-whoever they may be. And we are the users' final advocates before they encounter the documentation. But how do we decide what support to give? What do we base our decisions on? How do we convey it to the writers, and how do we... Details
When: July 12 – August 16, 2017
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True or false: the most effective documentation encompasses more than just words. It’s true, but have you only been trained on how to write, and not on a holistic approach to portraying a user interface? Just as writing is a craft that can be honed, this webinar introduces the art and science behind incorporating elements of user interface (UI) design to improve the user experience (UX).

When: July 12, 2017